FAQ

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• How do I place an order on BooksToysClub.shop?

To place an order, simply browse our products and add the items you want to your cart. When you're ready to check out, follow the prompts to enter your shipping and payment information. Once your order is complete, you will receive a confirmation email.

• How long does shipping take?

We offer standard shipping, which typically takes 5-7 business days within Canada. We also offer express shipping options for an additional fee. Please note that shipping times may vary depending on your location and any delays with our shipping carriers.

• What is your return policy?

We want you to be completely satisfied with your purchase from BooksToysClub.shop. If you are not satisfied for any reason, you can return your items within 30 days of purchase for a full refund or exchange. Please note that items must be in new and unused condition with all original tags and packaging.

• What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express. We also accept payment through PayPal and Apple Pay.

• Can I cancel or change my order after it has been placed?

We process orders quickly to ensure prompt delivery, so we cannot guarantee that we can cancel or change your order once it has been placed. If you need to make a change or cancel your order, please contact us as soon as possible at info@bookstoysclub.ca.and we will do our best to assist you.